Car Rental Questions & Answers
If you have any doubts about the procedures to book a car rental in Algarve, or with the little things when driving a rented car in Algarve or about any other thing related, we compiled a list of the most common questions customers usually have. Please read through the links below.
BEFORE YOU BOOK
HOW CAN I BOOK A RENTAL CAR IN ALGARVE?
We developed a quick booking form car hire facility for reservations in the Algarve directly managed by us. To make a booking simply fill in the booking form and you will receive a message from us to confirm your reservation.
IS MY BOOKING AUTOMATICALLY CONFIRMED?
After you fill in the booking form until the end and confirm we will receive your reservation by email. We will check availabity and viability of your reservation and will send you a confirmation message with pick up instructions.
DO I HAVE TO PAY ANYTHING WITH MY BOOKING?
No. We don't ask any payment with your booking for reservations for Algarve car hire using our proprietary booking procedure. These bookings are are only payed at collection time.
IS MY BOOKING GUARANTEED?
Yes, since you receive our confirmation your booking is guaranteed and your car will be waiting for you at the date/time/location you selected in the booking form.
If for any unexpected reason or unforeseen situation your car can't be delivered we will send you a message explaining the situation and we always try to offer you an alternative arrangement.
WHAT IS THE MINIMUM NOTICE FOR BOOKINGS?
We ask that bookings be made with 48 hours notice prior pick up date. At the very least please allow us 24 hours for technical and administrative procedures.
IS THERE A CANCELLATION FEE?
No if using our Algarve booking proprietary engine, since we don't ask any online paymente during the booking process. We only ask you to inform us about your cancelation as soon as you decide it so we can have the car available for other client.
WHAT IF I FIND A BETTER RATE ELSEWHERE?
Please send us a message showing us the offer you have. In most cases lower rates have hidden costs not immediatly visible. We will analyse help you to compare the two deals and we always try to match the lower price.
I DO NOT USE A CREDIT CARD, CAN I STILL HIRE A CAR?
Yes, in certain circumstances. Please send
us a message
and we will let you know how you can make a reservation using your debit card.
WHAT IS YOUR FUEL POLICY?
For bookings made for the Algarve using our proprietary booking procedure, the fuel policy is "RETURN AS FOUND"
DO I NEED TO TAKE ANY BUS OF SHUTTLE TO PICK UP MY RENTED CAR?
No, For bookings made for the Algarve using our proprietary booking procedure our cars are parked at the Faro airport car park P4 that is just a short walkway distance from the arrivals.
WILL MY RENTED CAR BE INSURED?
Yes, our rental cars are delivered with third party insurance and collison damage waiver (CDW) with a low excess. If you want to waive the excess you can opt for the Super CDW.
CAN I BOOK A SPECIFIC MAKE OR MODEL?
No, when you book a rental car you are booking a group; inside each group there are several makes of cars but we cannot guarantee the delivery of a specific car as it depends on the cars that are available by the time you arrive to pick up your rented car.
WILL I HAVE TO PAY ANYTHING IN CASE OF ACCIDENT?
The first thing you must be aware of that the only proof of accident is the police report.
If the accident was not your fault you have nothing to pay.
If the accident was your fault you will have to pay the amount of the excess if you didn't opted for Super CDW. If you opted for the Super CDW you will have nothing to pay.
WHAT SHOULD I DO IN CASE OF ACCIDENT?
Call the Police - 112
Call the car hire company (the telephone number is in the contract you signed at collection time).
Please fill in the entire accident claim.
Keep a copy of the police report.
In case of car breakdown please call the car hire company to arrange the replacement of the vehicle.
Please be aware that the Insurance company declines accidents not reported to the police, even if you have Super CDW Insurance.
CAN I TRAVEL ABROAD?
Rental cars insurance only covers Portugal. If you want to pass the portuguese border to Spain you need a special insurance which costs 50 Euros per hire and can be booked online with your reservation.
LATE NIGHT FLIGHTS, IS THERE ANY CHARGES?
Our normal working hours at Faro airport hours are between 21.00h - 08.30h. Our rep will be at the airport at any hour waiting for your flight but deliveries or collections outside our normal working hours are charged at 20 Euros.
DO YOU ACCEPT BOOKINGS FOR YOUNG DRIVERS?
Drivers for car hire in Algarve must have a valid drivers license from two years.
Drivers with less than 23 years old have to pay a special insurance that costs 50 Euros.
CAN I PICK UP THE CAR AT ACCOMMODATION INSTEAD OF AIRPORT?
Yes. When making the search for booking please select the pick up and drop off location from the list in the search box. After, in the booking form you will have the ability of writing the exact location where you want your rental car to be delivered.
THERE WILL BE ANY HIDDEN EXTRAS?
No. The booking form and the confirmation message will show the price of the car and any possible extras or fees depending on the options you select. No other extras will be added to your booking besides the options you have made.
DURING YOUR STAY
DRIVING IN PORTUGAL
If you have any question that is not answered here, please drop us a note
and we will respond you as soon as possible.